Return Policy


We accept full refunds if you notify us you want a refund up until 15 business days after your package is delivered (according to the tracking). The 15 days includes the day it was delivered. If 15 days have gone by since your package was delivered, unfortunately we can’t offer you a refund. We accept exchanges (different style, size, item) or store credit up until 30 days after delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. Greeting cards, gift cards, intimate or sanitary goods like underwear, vibrators, and etc., phone cases, specific holiday limited edition products, hazardous materials and flammable liquids or gases.

**All Products are FINAL SALE if it says so on the product page


1. Read our policy. Are you eligible for a refund or exchange? If yes, continue below. If you are not sure, email us at

2. Circle REFUND or EXCHANGE as well as THE ITEM you are sending back to us on your packing slip.

3. Send us an email at with your ORDER NUMBER confirming your return. Please give us your name, your order number, and what you are sending back to us. If you want a refund let us know, if you wish to exchange tell us for which item and we will tell if you it is possible and/or in stock.

4. Once you have done all of the above you may send your item AND YOUR PACKING SLIP (if you lost your packing slip, include any piece of paper in your package that clearly states your name and order number and whether you are returning for an exchange or refund).

Shipping address below:


3864 South Santa Fe Avenue
Vernon CA 90058
United States

FOR A REFUND (15 days):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

You will be refunded for everything except shipping. Unless you are canceling your item before it is shipped in which case you must email us immediately that you wish to cancel and we will refund you for your item and shipping.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

FOR EXCHANGES (30 days):

If you wish to exchange for a size or style or you want something else then you may exchange it (if it has been less than 30 days since delivery and your item is NOT WORN or DAMAGED or final sale). Please follow the instructions under "to complete your return."


If you'd like to cancel your order, please email us at

If you cancel before your item is shipped:

There is no cancellation fee unless you paid via PayPal: you will be refunded your full amount including shipping minus PayPal's transaction fee.

If you wish to cancel after your item is shipped:

There is also no fee, and you may return your item but you will have to pay for your own return shipping once you receive your package. You will need to follow the instructions for returning for a refund above. (You will be refunded for the item, but not shipping).


Please email us at and we will determine how to proceed. 


Please allow up to 12 business days for shipping. (This means weekends do not count.)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Anything returned to us not following these guidelines will be returned to you immediately, and you will be charged for our shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping back, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29).

How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.

This isn't always enforced as it depends on the postman, but it often is, and will affect everything we ship.

Apologies for any inconvenience on behalf of the UK's taxation policies and of course, Her Majesty The Queen.